Frequently Asked Questions

Where do you ship?

We ship only to physical addresses in the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO/DPO addresses.

How much is shipping?

Standard shipping is free. No minimum purchase is required.

When will my order arrive?

Orders normally process in 1-2 business days and then take an estimated 3-7 business days in transit. The typical total is approximately 4-9 business days, excluding weekends and holidays.

Will I receive tracking?

Yes. Tracking is emailed after shipment and may take up to 48 hours to show movement.

Which carriers do you use?

We may use USPS, UPS, or FedEx depending on destination, package size, and service availability.

Can I cancel an order?

You may request cancellation before shipment. Cancellation is confirmed only when customer service approves it before dispatch.

What is the return window?

Eligible returns must be requested within 30 calendar days after delivery.

What condition must a return be in?

The product must be unused, unassembled, undamaged, and in its original packaging with all parts, hardware, manuals, and accessories.

Who pays return shipping?

SOCK SPARK HOME pays return shipping for approved returns. No restocking fee is charged.

Do you accept exchanges?

Yes, for eligible products and subject to inventory availability. Contact customer service before returning the original item.

How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank may need additional posting time.

Do products require assembly?

Yes. Follow all supplied instructions, hardware requirements, anchoring guidance, and safety warnings.

Do you publish weight-capacity claims?

We do not publish a maximum load claim unless it has been verified for the exact product being supplied. Follow the product instructions and do not overload furniture.

Can I create an account or subscribe to email?

Where available, customer accounts are optional and guest checkout is permitted. Marketing email subscription is voluntary, and you can unsubscribe at any time.

How can I contact you?

Email support@socksparkhome.com or call +1 (717) 331-0364 during Monday-Friday, 10:00 AM-6:00 PM Eastern Time (ET).