Frequently Asked Questions

Where do you ship?

We ship to physical street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO/DPO addresses. Please read our Shipping Policy for details.

How much is shipping?

Standard shipping is free, with no minimum order amount.

When will my order arrive?

Orders placed by 6:00 PM Central Time on a business day are processed within 1–2 business days. Shipping takes 3–7 business days after dispatch, for an estimated total of 4–9 business days. Orders placed after the cutoff, on a weekend, or on a U.S. federal holiday begin processing on the next business day, adding one business day to the estimate.

Where do orders ship from?

All products ship from our fulfillment partner, REKO Direct, at 901 SE Sunnyside School Rd, Blue Springs, MO 64014, United States.

Will I receive tracking information?

Yes. We email a tracking number when your order ships.

What is your return window?

Please contact us within 30 days after delivery to request a return. We accept returns for both defective and non-defective products. Please read our Return & Refund Policy for the full conditions.

How do I return an item?

Please email support@socksparkhome.com or call +1 (717) 331-0364 before sending the item back. After we approve your return, we will provide a free return shipping label and instructions. Please do not send a return without contacting us first.

Are there return shipping or restocking fees?

No. We provide a free return shipping label for approved returns and do not charge a restocking fee.

Can I exchange an item?

Yes. Please contact us to request an exchange. If the replacement costs more, you will pay the price difference. If it costs less, we will refund the difference. There is no price adjustment for an item of the same price.

When will I receive my refund?

Your refund will reach your original payment method within 10 calendar days after we receive the returned item.

Which payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. The available options appear at checkout.

How can I contact you?

Email support@socksparkhome.com or call +1 (717) 331-0364. Customer service hours are Monday–Friday, 10:00 AM–6:00 PM Eastern Time. You can also visit our Contact page.