Refund policy

SOCK SPARK HOME, operated by SOCK SPARK LLC, accepts returns of both defective and non-defective products. Please contact us within 30 calendar days after delivery to request a return. We also accept exchanges.

Return Conditions

We accept new and slightly used products, including products that have been opened. Please return the product with its supplied parts, hardware, instructions, and accessories, and tell us about its condition when you request a return. If an item arrives damaged, defective, incorrect, or incomplete, please describe the issue when you contact us so we can provide the appropriate instructions.

How to Request a Return

Please email support@socksparkhome.com or call +1 (717) 331-0364 before mailing an item back. Please provide your order number. After we approve the request, we will send return instructions and a free shipping label that you can download and print. Please do not mail a return before receiving approval and the label.

Approved returns are mailed to:

REKO Direct
901 SE Sunnyside School Rd
Blue Springs, MO 64014
United States

This is our fulfillment and approved return location. Please do not send returns to the SOCK SPARK LLC company address in Warrensburg.

Return and Exchange Costs

We pay return shipping for approved returns, including returns of non-defective products. We do not charge a restocking fee.

Please contact us before requesting an exchange. We provide a free return label for an approved exchange and free standard shipping for the replacement. If the replacement costs more, please pay the price difference. If it costs less, we will refund the difference. There is no price adjustment when both items have the same price.

Refunds and Cancellations

Refunds are issued to the original payment method and will reach that payment method within 10 calendar days after we receive your return.

You may cancel an order before it ships by contacting us. If the order has already shipped, please follow the return process above after delivery.

Contact

For return, exchange, or refund questions, email support@socksparkhome.com or call +1 (717) 331-0364. Customer service hours are Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET). For delivery details, please read our Shipping Policy.