Refund policy

Overview

SOCK SPARK HOME, operated by SOCK SPARK LLC, accepts eligible returns requested within 30 calendar days after delivery. This policy applies to products sold and shipped within the contiguous United States.

Eligibility for Return

To qualify for a return, the item must be unused, unassembled, undamaged, and in its original packaging with all parts, hardware, manuals, and accessories included. Proof of purchase is required.

All products currently offered by our store are covered by this standard policy. We do not currently sell custom-made products, clearance-only final-sale products, or gift cards.

How to Start a Return

Before sending any item back, contact us at support@socksparkhome.com or +1 (717) 331-0364 and include your order number, the item you wish to return, and the reason for the return.

After approval, we will provide return instructions and, when applicable, a prepaid return shipping label. Unauthorized returns sent without prior approval may be delayed or refused.

Return Method and Fees

Returns are accepted by mail only. SOCK SPARK HOME pays return shipping for approved returns, including returns based on buyer's remorse and returns involving damaged, defective, incorrect, or incomplete items.

We do not charge a restocking fee. Original standard shipping is free and therefore has no refundable shipping charge.

Damaged, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or with missing parts, contact support@socksparkhome.com as soon as reasonably possible and provide the order number and clear photographs of the item and packaging. We will arrange an appropriate replacement, exchange, or refund at no additional return-shipping cost.

Exchanges

We accept exchanges for eligible products. Contact customer service before returning the original item. Exchange availability depends on current inventory. If the requested replacement is unavailable, we will issue a refund after the returned item is received and inspected.

Refunds

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection.

Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact us.

Return Address

Approved returns must be sent according to the instructions we provide. Our return location is: SOCK SPARK LLC, 217 Broad St, Warrensburg, MO 64093-2344, United States. Do not send a return before receiving approval.

Contact

Email: support@socksparkhome.com

Phone: +1 (717) 331-0364

Hours: Monday-Friday, 10:00 AM-6:00 PM Eastern Time (ET)